I am the leader of the server revolution! Taking the power away from the customers and putting it back in the hands of the bartenders and servers. Yelp off!!!

What Should I Have?

When did going to a restaurant become so complicated?  You make a reservation, you show up, you get sat at a table, and then have a good time.  Unfortunately that is no longer the case.  Customers have become as complicated and as crazy as the two nominees for President.  Sometimes I wonder if some people… Continue Reading

Server Tweets

Here’s proof that I’m not the only one who feels the same way about customers, co-workers, and the service industry.  I give you, SERVER TWEETS !!! Here’s a great example of get a fork-ful of food and then being expected to sell 5 specials. When the chef sends out a dish to taste but it… Continue Reading

Olympic Server Events

The Olympics are over, but that doesn’t mean that the spirit of competition has to end.  USA athletes dominated the pool, gymnastics, and the basketball court.  But one thing that was missing from all of the games was the Server Events.  That’s right, Olympic competition will finally come to the service industry. I have often… Continue Reading

My Phone is Hot but My Food is Cold

Customers should make reservations for the number of people in their party, and also the number of phones they will have at the table.  Because the phones have taken over the dining experience, and they have got to go! First of all, there isn’t a lot of real estate at the tables to begin with,… Continue Reading

The Elements of Life

Summertime means that customers are going to sit on the patio.  And they should.  It’s Los Angeles, the sun is shining, and servers love running back and forth between the restaurant and the patio just to get additional things that customers forgot to ask for each time we are at their table. But keep in… Continue Reading

I Own The Place

“You look especially bitter today.” “You seem angry today.” And even, “Why are you so smiley today.” These have all been said to me with some frequency over the past couple of months at my work.  And the one thing that it tells me, I have been working as a waiter for too damn long.… Continue Reading

I’ve Only Acted Like A Manager

For all of my years working in the service industry, I’ve never been an ACTUAL manager.  I kinda had a “supervisory” role when I worked at Cafe Muse many years ago at The Olympic Collection, and I was kinda “supervisory” when I was a daytime bartender at Porta Via even longer ago, but I have… Continue Reading

Staff Meal for the Poor

Customers always ask or assume that servers get to eat the food that is served at the restaurant.  We don’t.  What we get is a much toned down version of the food that is presented on the menu: the staff meal.  And when I say “toned down,” I mean that the food is missing all… Continue Reading

Why Work in the Service Industry?–The Bitter Bistro

The service industry is a pain-in-the-ass.  Writing this blog is a pain-in-the-ass.  Some “friends” are a pain-in-the-ass.  But as my wife has told me, if I don’t put up with some asses, then I will be all alone in this world, with no one to bitch about all of the pain-in-the-asses that I used to… Continue Reading

Sarah Silverman Told Us Not To Be Late

I can officially add “Customer Time Management” to the long list of jobs that I have to be good at as well as being your server.  I can understand if you are in a hurry, and need a quick bite to eat.  I’ll steer you in the right direction on the menu, “rush” your order… Continue Reading