I am the leader of the server revolution! Taking the power away from the customers and putting it back in the hands of the bartenders and servers. Yelp off!!!

Olympic Server Events

The Olympics are over, but that doesn’t mean that the spirit of competition has to end.  USA athletes dominated the pool, gymnastics, and the basketball court.  But one thing that was missing from all of the games was the Server Events.  That’s right, Olympic competition will finally come to the service industry. I have often… Continue Reading

My Phone is Hot but My Food is Cold

Customers should make reservations for the number of people in their party, and also the number of phones they will have at the table.  Because the phones have taken over the dining experience, and they have got to go! First of all, there isn’t a lot of real estate at the tables to begin with,… Continue Reading

The Elements of Life

Summertime means that customers are going to sit on the patio.  And they should.  It’s Los Angeles, the sun is shining, and servers love running back and forth between the restaurant and the patio just to get additional things that customers forgot to ask for each time we are at their table. But keep in… Continue Reading

I Own The Place

“You look especially bitter today.” “You seem angry today.” And even, “Why are you so smiley today.” These have all been said to me with some frequency over the past couple of months at my work.  And the one thing that it tells me, I have been working as a waiter for too damn long.… Continue Reading

I’ve Only Acted Like A Manager

For all of my years working in the service industry, I’ve never been an ACTUAL manager.  I kinda had a “supervisory” role when I worked at Cafe Muse many years ago at The Olympic Collection, and I was kinda “supervisory” when I was a daytime bartender at Porta Via even longer ago, but I have… Continue Reading

Staff Meal for the Poor

Customers always ask or assume that servers get to eat the food that is served at the restaurant.  We don’t.  What we get is a much toned down version of the food that is presented on the menu: the staff meal.  And when I say “toned down,” I mean that the food is missing all… Continue Reading

Why Work in the Service Industry?–The Bitter Bistro

The service industry is a pain-in-the-ass.  Writing this blog is a pain-in-the-ass.  Some “friends” are a pain-in-the-ass.  But as my wife has told me, if I don’t put up with some asses, then I will be all alone in this world, with no one to bitch about all of the pain-in-the-asses that I used to… Continue Reading

Sarah Silverman Told Us Not To Be Late

I can officially add “Customer Time Management” to the long list of jobs that I have to be good at as well as being your server.  I can understand if you are in a hurry, and need a quick bite to eat.  I’ll steer you in the right direction on the menu, “rush” your order… Continue Reading

TBB Podcast 322 w/ Danielle aka Beer Slinger

What can I say?  The podcast is catching fire.  On this episode I welcome my first out-of-country guest, Danielle aka Beer Slinger.  Danielle and I talked about what it’s like to work in the service industry in Toronto Canada.  We discuss everything from ladies who wear hats, to wobbly tables, to owners who are buttholes.… Continue Reading

I Pee Therefore I AM

Apparently if you have to go to the bathroom when you are at a bar, you don’t have to ACTUALLY make it to the bathroom to go pee.  The new toilet is the bar floor.  Anywhere on the floor will do.  That’s right, a customer has resorted to canine behavior and urinated on the floor… Continue Reading